Free Astray refers to a cargo shipment mistakenly delivered to an incorrect destination and rerouted to the proper location at no additional cost to the shipper. This policy applies when the shipping error results from the carrier’s mistake.
Why is it necessary?
The Free Astray procedure is vital in maintaining customer satisfaction and operational efficiency. Promptly addressing routing errors prevents unnecessary costs and delivery delays from impacting the shipper. This policy also reinforces trust between businesses and logistics providers, helping carriers uphold their service quality and reputation.
Why is cargo delivered incorrectly?
Cargo misdelivery often results from human error during handling at terminals or bulk handling centers. Warehouse operators may mistakenly sort shipments into the wrong batches or attach incorrect identification labels to pallets, causing cargo to be sent to the wrong destination. Additionally, documentation errors or logistical miscommunications can contribute to such incidents.
How does the free astray process work?
The free astray process involves identifying misrouted cargo, notifying all relevant parties, and ensuring the freight is redirected to the correct destination. Generally, correcting the routing error requires coordination between various terminals and transport networks.
Who is responsible for damages on free astray cargo?
The freight forwarder must ensure the cargo safely moves from the shipper’s origin (Point A) to its intended destination (Point B). However, the situation changes if the cargo unintentionally ends up in the wrong location (Point C).
Despite the misrouting, the carrier’s liability remains. They are still responsible for delivering the cargo to its correct Point B unless the shipper formally releases them from this obligation. The freight forwarder, who initially took possession of the cargo at Point A, is accountable for any damages to the goods, as stated in the contract of carriage.
Things to note about free astray shipments
Shippers and consignees should stay vigilant when dealing with free astray shipping. Here are a few key points to consider:
- Storage conditions: Proactively check if storage conditions at the unintended port align with the cargo’s requirements. For example, temperature-sensitive goods like pharmaceuticals or food products need proper cold storage facilities to maintain quality.
- Cargo condition: Inspect the cargo while it stays at the unintended location. If damage occurs or the delay affects product quality, consider arranging a replacement shipment to minimize business impact.
- Security check: Verify that seals, packaging, or containers remain intact.
- Free Trade Agreement (FTA) impact: Certain FTAs only allow direct shipments between countries. If the cargo transits through an unintended port, it may lose eligibility for tariff benefits under those agreements.
Conclusion
Free astray shipping plays a crucial role in correcting logistical errors without adding extra costs to shippers. At Airsupply, we prioritize cargo security and delivery accuracy. Our experts closely monitor each shipment, coordinate with carriers, and swiftly address routing issues.
