Want to enhance your international shipping process? You are in the right place. We have gathered the 12 most commonly asked questions by new shippers and 6 crucial inquiries you should make to shipping companies before handing over your consignment. Check it out now!
Table of Contents:
- What is BOL/Arrival Notice, and who issues it?
- Are duties and taxes included, and how are they calculated?
- How do I connect the freight forwarder with my supplier?
- Can the forwarder serve as the Importer of Record (IOR)?
- Who will handle the shipment pickup?
- How are shipping rates determined?
- How long does international shipping take?
- How can I track my shipment?
- How do I ship hazardous materials internationally?
- How can I initiate an insurance claim and what does it cover?
- What can’t I ship during international shipping?
- What are the most common delays in customs?
- Key questions to ask your shipping company
What is BOL/Arrival Notice, and who issues it?
The Bill of Lading (BOL) is a crucial document in freight logistics, aiding in tracking, facilitating payments, managing insurance claims, and establishing liability. It serves as a loading receipt, a contract of carriage, and a document of title.
Carriers generally issue the BOL to confirm the transfer of goods and to document their condition upon loading unless noted otherwise at the time of pickup.
Similarly, freight carriers provide an Arrival Notice (AN) to inform recipients that their shipment is approaching its destination port.
Are duties and taxes included, and how are they calculated?
Typically, the initial shipping quote doesn’t include duties and taxes. These fees are determined by the customs authority of the destination country, depending on the value of the goods and their Harmonized System (HS) code.
Calculating customs duties can be complex, particularly when the shipment contains multiple types of products. You can consult our ASLG shipping expert to obtain accurate classification and estimate the applicable customs duties.
How do I connect the freight forwarder with my supplier?
Upon booking a shipment, the shipper should provide the supplier’s contact information and other necessary details. Once the cargo space is released, the freight forwarder will reach out to the supplier to confirm the readiness of the goods and coordinate the pickup or drop-off.
Can the forwarder serve as the Importer of Record (IOR)?
Not every freight forwarder is willing or able to act as the Importer of Record (IOR). Usually, the shipper assumes this role unless the supplier files an import declaration. As the IOR, you are responsible for providing customs with accurate information.
Who will handle the shipment pickup?
The forwarder will manage and coordinate carriers that are equipped with the necessary equipment to carry out the pickup efficiently. Whether it is general cargo or hazardous materials, Airsupply considers specific shipment details and dispatches appropriate agents.
How are shipping rates determined?
Freight shipping rates typically depend on various factors, including the type of shipped goods, mode of transport, weight, distance, and any additional services required, such as insurance or expedited delivery. Additionally, factors like fuel costs, customs duties, and taxes can influence shipping rates.
How long does international shipping take?
Transit time refers to the duration from the pickup at a designated point to the delivery at the final destination.
Typically, air freight for port-to-port shipping globally from China usually spans 1 to 7 days, while sea freight requires 1 to 2 months.
Variations in shipping time may arise from carrier schedules, potential customs clearance delays, and unforeseen occurrences like weather conditions and global incidents.
How can I track my shipment?
You will receive a unique tracking number from the forwarder or carrier after your cargo is shipped. Enter this code on the carrier’s website to view real-time status updates and the location of your parcel.
For shipments handled by multiple carriers, use third-party sites like 17TRACK or Track-Trace. These services compile data from various couriers, providing a comprehensive view of your shipment’s journey.
How do I ship hazardous materials internationally?
Airsupply is equipped with the necessary knowledge and infrastructure to transport dangerous goods safely. They also hold certifications that comply with global shipping regulations and navigate the additional complexities that may arise during international transport.
For more details about shipping hazardous goods internationally, check here.
How can I initiate an insurance claim and what does it cover?
To file an insurance claim, you must be the rightful owner of the damaged cargo, have assumed the risk of loss during transit, or possess legal authorization.
The claim should be directed to the carrier responsible for the shipment, either at the point of origin or destination and sent to the designated claims manager at the carrier’s headquarters. Typically, the freight forwarder can assist you in this process.
For more information on cargo insurance, check out this article.
What can’t I ship during international shipping?
Airsupply boasts a comprehensive logistics network capable of managing almost all types of cargo. Examples include hazardous materials and bulk cargo to automobiles, jewelry, and temperature-sensitive goods like fresh produce, among many others.
However, we cannot ship certain items that fall under the category of prohibited goods, including alcohol, weapons, and religiously sensitive materials, depending on the regulations of each country.
For further details on prohibited freight types, click here.
What are the most common delays in customs?
To avoid customs clearance delays, it’s crucial to grasp their root causes. In general, 80% of such delays stem from errors or information omissions in the customs invoice or needed documentation. For more information about clearance delays and customs issues, check here.
Key questions to ask your shipping partner
Are you licensed and bonded?
Ensure you work with licensed and bonded shipping partner. Licensing authorities require that shipping companies comply with regulations concerning shipping rates, safety standards, and more.
By partnering with a licensed freight forwarder, you gain assurance of recourse in the event of mishandled cargo. Likewise, a bonded shipping company may compensate you if your shipment is lost.
What is the extent of your shipping network?
Experienced freight forwarders boast robust international networks, ensuring seamless end-to-end logistics solutions to meet your requirements.
For door-to-door delivery, having shipping stations in both your country and the destination country is advantageous. If the freight forwarder is not in these locations, ensure they have reliable agents there.
Is the quote door-to-door, and what does it include/exclude?
It’s crucial to seek a shipping agent with full transparency in their pricing structure. Request a comprehensive breakdown of their services to understand what you’re paying for. You’ll notice distinct charges among different companies. Find a freight forwarder who can offer the most extensive services for your investment at a competitive price.
Are there any destination costs I should consider
Shipments invariably incur destination costs, which vary depending on the specific cargo or the port. Several typical destination costs you may encounter include:
- Terminal handling charges
- Cargo release fees
- Delivery fees
Reputable freight forwarders typically collaborate with a global network of agents skilled in managing destination-related expenses. Alternatively, you have the option to engage your local agents.
Are there specific documents I need to furnish?
In addition to the packing list, your shipping collaborator should inform you of any other necessary documentation. Refer to our guide to discover the essential documents you should prepare for international shipping.
Do you handle customs clearance?
Customs clearance plays a crucial role in international shipping, directly impacting the reliability of your supply chain. The majority of reputable freight forwarders undertake customs clearance on your behalf.
However, some freight carriers may not handle all aspects of the shipping process. They may exclusively offer logistics, transportation, or forwarding services. If the freight agent does not manage customs clearance, you should seek out a third-party broker.
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